Maintenance and support

The unglamorous work that keeps software alive: hosting, monitoring, security patches, fixes and steady improvement, long after launch day applause fades.

Get a fixed quote

Included

What our support covers

Managed hosting

Servers provisioned, tuned and watched, on cloud accounts you own.

Monitoring and alerts

Uptime, errors and performance watched by machines that wake humans when it matters.

Security updates

Framework patches, dependency updates and hardening applied on schedule, not after incidents.

Bug fixes with SLAs

Response and resolution targets in writing, tiered by severity, reported monthly.

Performance tuning

Slow queries, heavy pages and creeping bloat found and fixed before users complain.

Continuous improvement

A steady monthly stream of small enhancements, because software that stops improving starts dying.

Stack

Tools we use for this work

Nginx Docker AWS Uptime monitoring Error tracking Backups SLAs Security patching

Why us

Why teams choose Codespark

We run what we build

The engineers supporting your system are the ones who built it, or work beside them.

Prevention over heroics

Monitoring, backups and patching make outages rare. We prefer boring operations to dramatic rescues.

Honest monthly reporting

Uptime, incidents, fixes shipped and hours used, in a report a non-engineer can read.

Approach

We also adopt orphaned software

Systems abandoned by previous vendors or departed developers are a specialty. We audit the codebase, secure it, document what exists, and put it on a maintenance footing, giving your business back a system it can rely on.

Questions

Common questions

How much does software maintenance cost?

A fixed monthly retainer, quoted after a short review of your system and the response times you need. Always cheaper than emergency rescues and lost uptime.

Can you maintain software another company built?

Yes, we do it constantly. After a code and infrastructure audit, we secure, document and stabilise the system, then maintain it under normal SLAs.

What response times do you guarantee?

Severity-tiered SLAs in writing: critical outages acknowledged within hours, routine issues within one business day. Exact targets are agreed per contract.

Do we have to host with you?

No. Everything runs on cloud accounts you own, and we manage them there. If we ever part ways, you lose nothing.