Maintenance and support
The unglamorous work that keeps software alive: hosting, monitoring, security patches, fixes and steady improvement, long after launch day applause fades.
Included
What our support covers
Managed hosting
Servers provisioned, tuned and watched, on cloud accounts you own.
Monitoring and alerts
Uptime, errors and performance watched by machines that wake humans when it matters.
Security updates
Framework patches, dependency updates and hardening applied on schedule, not after incidents.
Bug fixes with SLAs
Response and resolution targets in writing, tiered by severity, reported monthly.
Performance tuning
Slow queries, heavy pages and creeping bloat found and fixed before users complain.
Continuous improvement
A steady monthly stream of small enhancements, because software that stops improving starts dying.
Stack
Tools we use for this work
Why us
Why teams choose Codespark
We run what we build
The engineers supporting your system are the ones who built it, or work beside them.
Prevention over heroics
Monitoring, backups and patching make outages rare. We prefer boring operations to dramatic rescues.
Honest monthly reporting
Uptime, incidents, fixes shipped and hours used, in a report a non-engineer can read.
Approach
We also adopt orphaned software
Systems abandoned by previous vendors or departed developers are a specialty. We audit the codebase, secure it, document what exists, and put it on a maintenance footing, giving your business back a system it can rely on.
Questions
Common questions
How much does software maintenance cost?
Support retainers typically run $300 to $2,000 per month depending on system size and SLA level, always cheaper than emergency rescues and lost uptime.
Can you maintain software another company built?
Yes, we do it constantly. After a code and infrastructure audit, we secure, document and stabilise the system, then maintain it under normal SLAs.
What response times do you guarantee?
Severity-tiered SLAs in writing: critical outages acknowledged within hours, routine issues within one business day. Exact targets are agreed per contract.
Do we have to host with you?
No. Everything runs on cloud accounts you own, and we manage them there. If we ever part ways, you lose nothing.
Related
Related services
Web application development
Customer portals, dashboards, SaaS products and internal tools built on Laravel, PHP and React.
See details
Dedicated development team
Senior engineers who work as your team: your backlog, your tools, your standups, our payroll.
See details
API development and integration
The plumbing that makes your systems one system: REST APIs we design, and third-party services integrated so reliably you forget they are third parties.
See details